Read the following:
A very upset teacher comes to see you. He tells you that he has reported a student to his yearhead for being constantly disruptive and badly behaved in class. The teacher feels that the yearhead has not taken the complaint seriously. He tells you that the student was let off without any sanction and has come back to class without even an apology. The yearhead remarked to the teacher that he should be able to manage this issue within the class. The teacher feels undermined by the yearhead’s rebuke and lack of action and wants you to do something about it.
You know the yearhead has a very good relationship with all the students in the class and maintains order through respect, rapport and friendship.
How might you manage this conflict situation?